Call Centre Management

Call center management is an increasingly important skill as the use of call centers becomes a popular method of centralizing information services, streamlining order taking and providing valuable customer support. The skills required to successfully set-up and manage a call center encompass everything from staff recruitment and personnel management, to technical understanding of the options available, and the all-important customer relationship management. From small customer service departments to large call centers, the importance of developing successful call center management is vital for building a valued relationship with customers to support long-term business growth. Many organizations rely on their call centers as a way to provide fast and cost-effective customer service. Information Builders' solutions can help you streamline call center operations and increase customer satisfaction, while improving efficiency and reducing related expenses. Managing a call centre effectively is as much of an art as it is a skill. This foundation Call Centre Management training course gives you an opportunity to look at the best use of resources, understanding reports and planning for future activity. They look at how to keep your team motivated, well trained and able to contribute towards the success of the overall operation and review the effective running of this key department within a customer focused environment while both providing quality service and increasing revenue.